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Elan Vitale Salon & Day Spa

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Booking Policy

Elan Vitale Booking  and Cancellation Policy:

To our Valued Clients,

Due to a high volume of appointment requests, and out of respect for our staff, scheduling will require forty-eight (48) hours notice for any and all cancellations.

  • A retainer fee may be required for some bookings. The retainer is used to reserve the appointment and will be applied to the cost of services. In the case of cancellation with less than 48 hours notice, the retainer fee will not be held in credit for future booking and will not be nonrefundable.
  • Bookings of 2hrs+/group bookings will require a 50% deposit. This deposit is nonrefundable without 48 hour cancellation notice. Any outstanding balance owing is payable at the time of the appointment.
  • Clients who do not adhere to our cancellation policy will be required to prepay for any future bookings. Without 48 hours notice of cancellation, 50% of the total charge will be refunded.


Gift Certificate Bookings:

If booking with a gift certificate specifying a service, cancellations that are made with less than 48 hours notice will be void and no longer active for use.
For customers paying with gift certificates of a dollar value, the applicable retainer fee will be processed upon the time of booking. It is only refundable to the certificate if the client provides 48 hour notice before cancellation.
Gift certificates hold no cash value.

Touch up Appointments (Permanent Makeup):

Touch up appointments that are altered without 48 hours notice will incur a cancellation fee of 50%. Future appointments will require prepayment.

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