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Elan Vitale Salon & Day Spa

Call Us Today: 905-732-4127

Booking Policy

Elan Vitale Booking & Cancellation Policy

Valued Clients,

Due to a high volume of requests & out of respect for our staff scheduling, we will require 48 hours’ notice for all cancellations.

  • A retainer fee may be required for any booking. The retainer is used to reserve the appointment and will be applied to the cost of services. In the case of cancellation with less than 48 hours’ notice, the retainer fee will not be held in credit for future booking and is nonrefundable.
  • Bookings of 2hrs+/group bookings will require a 50% deposit, nonrefundable without 48hr cancellation notice, any balance owing is payable at the time of the appointment.
  • Clients not adhering to our cancellation policy may be required to prepay for any future bookings. Without 48 hours’ notice of cancellation, 50% of the total charge will be refunded.

 

Gift Certificate Bookings:

If booking with a gift certificate specifying a service; cancellations that are made with less than 48 hours’ notice will be void and no longer active for use.
For certificates of a dollar value, the applicable retainer fee will be processed upon the time of booking and is refundable to the certificate, only if 48 hours+ notice is given upon cancellation.
Gift certificates hold no cash value.

Touch up Appointments (Permanent Makeup):

Touch up appointments that are altered without 48hrs notice will incur a cancellation fee of 50% and subsequent appointments will require payment.

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